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FAQ Steam Voucher (Singapore)
What is Steam Wallet Balance?
Steam Wallet Balance is a digital balance on Steam that can be used to purchase games, DLCs, in-game items, software, and various other digital content available on the Steam platform.
Do I need to register an account to purchase a Steam Wallet voucher?
No, you do not need to create an account to purchase a Steam Wallet voucher. However, you are required to register using a valid email address or phone number to complete the transaction.
How long does it take for the Steam Wallet Balance to be credited to my account?
Topup.id uses an automated system to deliver voucher codes, so you can redeem your Steam Wallet voucher immediately after your payment is successfully completed and the invoice has been received via email or WhatsApp.
What payment methods are available?
Topup.id offers a variety of payment methods, including e-wallets (DANA, GoPay, ShopeePay), Bank Virtual Accounts (VA), and QRIS, making it easy and convenient to complete your transactions.
I have already paid, but the Diamonds have not been credited. What should I do?
If you experience any issues, please contact Topup.id customer support and provide a screenshot of your payment receipt, your game ID, and your transaction number. Our team will manually review and verify your transaction.
Can I cancel an order that has already been paid for?
Orders that have been successfully processed and delivered to a game account cannot be canceled or refunded. We recommend checking your User ID and purchase amount carefully before completing the payment.
Why is my transaction status showing "Pending" even though my balance has already been deducted?
This usually happens due to server queue delays or network issues with the payment provider. If you have not received your Steam Wallet voucher within 30 minutes, please contact the Topup.id support team for further assistance.
What is a User ID and where can I find it?
A User ID is a unique identifier for your account that ensures purchased items are delivered to the correct destination. You can usually find your User ID by tapping your Avatar or Profile in the top-right corner of the game.
Is it safe to top up on Topup.id?
Yes, it is 100% safe and legal. Topup.id is an official distributor that provides secure and reliable top-up services. By using Topup.id, your account remains safe from ban risks, items are delivered through official channels, and customer support is available to assist you if you encounter any transaction issues.
How can I check my order status?
To check your order status, click the Transaction menu at the bottom of the page. Your order status and transaction history will be displayed in that menu.
How do I redeem a Steam voucher code?
You can redeem a Steam Wallet code by opening the Steam app or website, navigating to Games > Redeem a Steam Wallet Code, and entering the voucher code you received. Once successfully redeemed, the balance will be automatically added to your Steam account.